Booking Terms and Conditions

Snowchalet only accept bookings subject to the following Terms and Conditions - please read carefully

Booking your stay

Please check availability and prices before booking. If you want to proceed with a booking please complete a booking form and send a non-refundable deposit of £150 £/euros per person for catered guests and 35% of the total booking price for a self catering booking. Once your booking form has been received we will confirm your booking along with details of how to pay the payment balance (if not already paid). A booking is not binding until the payment of a deposit or the full balance (if within 8 weeks of your stay date) has been received and you have received a confirmation letter by post. You should read this carefully and let us know if you think there are any errors. We will not be responsible for any errors unless notified to us within 10 days of sending the confirmation.The remaining balance is due 8 weeks prior to the departure date. A 500 £/euro breakages deposit is required when you arrive at the chalet. This can be paid in euros or sterling, by cheque cash or credit card. This deposit will be refunded within two weeks of the completion of your stay, subject to no significant breakages or damage occurring. Please inform Snowchalet immediately of any serious damage or breakages. Failure to do so could mean the non-refund of your breakages deposit. Cleaning costs will also be deducted from this deposit if the chalet is not left in the condition it was found.
If you are booking within the 8 weeks of your intended stay start date, then full payment is required at time of booking (including breakages deposit for self catered guests).
If the final balance has not been received by the due date, Snowchalet will treat the booking as cancelled.

Low season self catered weekend booking details

Weekend bookings in the low season - May, June, Sept, Oct, Nov and Dec (up until the Christmas week), .
Arrivals are from 16h00 on the Thursdys or Friday and latest departure on the Sunday is 19h00, or Monday 10.00. We require a 35% discount at the time of booking with the balance due 8 weeks in advance or at the time of booking if within the 8 weeks for UK custiomers and the balance on arrival for French guests.
Our local managers will meet you when you arrive and take the balance of the booking plus a 500€ security deposit. Weekend bookings do not include bed linen or towels although these can be hired for 15€ per person per stay. It is your responsibility to clean the chalet to a high standard before your departure
Your security deposit will be refunded after the property is inspected by our managers on your departure day.

 

Cancellation by you or us

If you wish to cancel your booking, this must be done in writing or by email to Snowchalet. We will try and accommodate the changes or cancellation of your booking whenever, but you should be aware that if your booking is cancelled more than 8 weeks prior to your stay start date, your deposit will not be refunded. If you cancel your booking between 8 and 4 weeks prior to your stay start date, a 50% refund of your booking price will be re-paid. If however your booking is cancelled less than 4 weeks prior to the start date, no refund will be given. If you have insurance and need to claim these monies back, please let us know and we will try and help your claim by means of a letter. If you want to change your booking date rather than cancel we will try and accommodate these changes wherever possible, extra payment may be required if changing to a 'peak' period rather than 'off-peak' period. Your booking cannot be changed 2 weeks before the start date of your stay.

If we have to change your holiday we will let you know as soon as possible. If this change does not suit you, we will refund all amounts you have paid. We will not be held liable for any changes caused by actions outside our control or by force majeure (unusual and unforeseeable circumstances beyond our control, such as (but not limited to): wars, civil strife, industrial disputes, natural disaster, severe adverse weather, fire, destruction of property, or illness/injury to staff so required staffing level is not possible). If your stay has to be cancelled due to the above actions we will not accept liability for any damages whatsoever incurred due to the cancellation.

Insurance

It is required that every guest should hold adequate insurance for any cancellation, medical expenses, winter or summer active sports, accidents and personal injury during their stay with Snowchalet. This is mandatory for all customers and will be checked. Please ensure that any insurance policy you have covers you for any optional activities that you may want to participate in. If you are in any doubt, please check with your insurer. If you are found to have insufficient insurance, you will be obliged to purchase a policy in resort. You insurance should cover you for every eventuality throughout stay. You are not covered for personal accident, injury, breakage or loss during your stay by the chalets insurance. Snowchalet or it's staff can not be held responsible for any personal accident or injury during your stay. Ski's are fitted by staff at the chalet at your own risk and Snowchalet or it's representative staff cannot be held responsible for any injury or loss which may occurr as a result of this FREE service.

Your promise to us

While staying as a guest with us you promise to behave in an acceptable manner which does not threaten the condition of the chalet or disturb the enjoyment of other guests, residents or our neighbours. Under 18's cannot consume alcohol at any premises. If you cause any damage to the chalet, fittings or equipment you will be liable for the cost of repair or replacement. If your behaviour or that of any member of your party does not comply with our chalet rules or seriously impairs the enjoyment of the other guests, we reserve the right to refuse to further accommodate the guilty party and contractual obligations to that individual(s) will cease.
It is your responsibility to be in possession of a valid passport and/or visa as necessary.

Our promise to you

Snowchalet promises that our website, emails, newsletters, flyer information and advertising is correct to the best of our knowledge at the time of publication. Information relating to the resort can change and we will make every effort to inform you of these changes if they occur. If you have any complaints about your holiday please let us know straight away and we will do everything we can to put them right.

Extra costs

Snowchalet will not add any surcharges on the price of your stay within 30 days prior to start of your stay, and will absorb any rise in inflation or currency fluctuation up to 1.5%. We may however have to add extra charges to transport costs, if the price of petrol rises significantly, or if local taxes are increased. Please be aware that transfers for infants are payable at adult prices.Food is NOT provided for infants under the age of 2 staying in a cot in the same room as their parents. If sharing a room with other children and occupying a normal sized bed infants under two will be charged at normal rates.Airport transfers and in-resort transport are NOT ncluded in the cost of your holiday and guests need to pre-book this service if it is needed. Please see the current price list on the website. If we cannot accomodate your flight times or you are not prepared to wait at the airport on arrival or be transfered early on your return to the airport to fit in with our prior transfer commitments, it may be necessary to arrange a transfer with another company. You must be aware that the use of an alternative transfer company may incurr extra charges for this service. To avoid the posssiblity of an extra transfer charge, please make snowchalet aware of your flight times when booking your holiday. If you book the chalet on an 'exclusive use basis' please try to book the same or similar flight times for all group members, if also booking and airport transfer. Tax de sejour (0.75c per night per adult of 14+), cleaning, towel and linen hire, hot tub maintenance/lighting/cleaning is NOT included in the cost of SELF CATERED holidays, Hot tb use is NOT included in midweek self catered or B&B stay. Extras are available please book in advance an pay on arrival in cash.. 

Activities and details

The activities and equipment required should be stated at the time of booking. You will be notified by email of the details and the costs of the activities requested and upon acceptance of he details and costs by return email the activities will be booked. Once booked full payment will be required. When activities are booked in advance, guests must accept a certain amount of flexibility in terms of timings and alterations, and that inconvenience and disappointment may be possible. Once booked (usually through a third party), no refund or compensation will be given for any unused pre-booked activities, lift passes, lessons, equipment hire, transport, accommodation, or services whilst on your stay. However, we will try our best to arrange alternative activities etc. All details are accurate at time of initial enquiry, and any significant alterations in price or times will be brought to your attention as soon as possible.


All terms and conditions are made subject to, and enforced by English and French law and must be done so in and English or French court.